AlRayan Go is AlRayan Bank personal banking mobile app and will be the center of offering new experiences to clients. The app will be continuously updated and enhanced with new features to ensure we are offering best in class customer experience.

You can download AlRayan Go from the App Store for iOS (Apple) devices or Google Play Store for Android devices.

The minimum software versions required are iOS 15.0 or later for iOS devices and Android 9.0 or later for Android devices.

Yes, the app is available simultaneously for both iOS and Android devices.

Yes, the app will be available in both Arabic and English languages.

• All personal banking customers are required to register on the new app.

• To activate or register on the mobile app AlRayan Go, you will need your QID, OR Passport for Non Qatari, any ARB card number (debit, credit, Eqtisadi or Himyan), and Card PIN. The steps to register include downloading the app, then clicking on “Register for online banking” and then please follow the on-screen instructions to complete the registration process.

• OTPs will be sent to only registered mobile number.

• As part of the new app’s enhanced security features, all key activities and transactions will be authenticated via in-app security methods (biometric/passcode authentication) instead of OTP.

The mobile app provides access to various services including account management, card management such as viewing card details, lock/unlock, activate/replace cards, temporary limit increase, fund transfers/payment options including domestic, international, Fawran and transfer within own accounts, beneficiary management, statements, letters, eKYC, charity payments and more.

AlRayan Go will be continuously enhanced and updated with features that enhance user experience. These features will be announced in due course.

• You will be able to view accounts and cards related transactions on AlRayan Go.

• You will be able to see specific beneficiaries (within ARB and domestic) that were active after March 2024. Given that several international markets are moving to IBAN, as a result international beneficiaries will have to be created in AlRayan Go app.

• Yes, you can activate the mobile app without visiting a branch. Please download the new app AlRayan Go from App Store for iOS devices or Google Play Store for Android devices.

• To activate or register on the mobile app AlRayan Go, you will need your QID, OR Passport, for Non Qatari , any MAR card number (debit, credit, Eqtisadi or Himyan), and Card PIN. The steps to register include downloading the app, then clicking on “Register for online banking” and then following the on-screen instructions to complete the registration process.

You can reset your password through the app by following the 'Forgot Password' link and providing the required information.

Yes, you can use the app on multiple devices. However, you cannot simultaneously use the app on multiple devices.

Downloading and using the mobile app is free. However, fees and charges may apply for certain transactions and services, as outlined in the bank's Tariff Guide located in official bank website.

Yes, you can activate the mobile app even if you are outside the country.

If your activation fails, you can contact customer support for assistance.

Yes, the mobile app is secure and uses advanced encryption to protect your data.

Yes, you can set up fingerprint or facial recognition login for added security.

No, activating the new app will not affect your existing (previous) online banking access on web or mobile.

If you lose your phone, you should immediately contact AlRayan Bank customer support at 4425 3333 to deactivate the app on the lost device.

At this stage, you cannot link multiple user accounts on the mobile app.

You can update the app through the App Store or Google Play Store when a new version is available. This is usually auto updated depending on your app/phone settings.

Yes, you can customize notifications in the app settings at an account level.

Yes, via Messages function you can submit queries for card disputes and new product information at this time. Other topics will be available soon.

Yes, there is a new web version of internet banking available.

Yes, your app login credentials will work on internet banking on the web.

eKYC updates, multi-beneficiary Fawran, Western Union transfers, QMP MPay Wallet will not be available on the web version of AlRayan GO.

If any features are not available in the new web version, you can access these features through the mobile app.

Yes, there is a self-learning tutorial with process steps and videos on the website.

You can reach out to customer support if you are unable to activate the new app or execute transactions.

You will be able to see specific beneficiaries (within ARB and domestic) that were active as of March 2024. You will need to create your international beneficiaries on the new app. You may refer to the previous app to gather data related to international beneficiaries.

With the new app, you can conveniently view and download your monthly statements from the past 18 months.