Security Center

Kindly contact Masraf Al Rayan immediately on 0097444254040

If you responded to a suspicious email or text message by clicking a link, opening an attachment, or providing personal or account information, call Masraf Al Rayan immediately.

Phone call

If you received a suspicious phone call and you shared personal or account information, call Masraf Al Rayan immediately.

call the phone number listed on your debit or credit card, or visit our customer service page at

www.alrayan.com

We will work quickly to resolve your claim as soon as we receive the official dispute form.

Visit ou fraud prevention tips for some easy ways to protect your accounts and follow Masraf Al Rayan official accounts on social media.

If you suspect your company is the victim of fraud or attempted fraud, act fast:

For more information on fraud prevention or protection, contact your Masraf AL Rayan relation manager.

Phishing is the fraudulent attempt to obtain sensitive information, such as usernames, passwords, and account details, typically through an email, text message, or even a phone call. These messages may impersonate a company, charity, or government agency and often make up an urgent request to convince you to sign on to a fake site, open an email attachment containing malware, or respond with personal or account information. The information you provide can be used to commit identity theft or access your account to steal money.

If you receive a suspicious email or text message, don’t respond, click any links, or open attachments.

Phishing scams can be hard to spot, but here are some warning signs:

Email phishing can be difficult to distinguish from legitimate emails. Some examples are:

• Non-Masraf Al Rayan email address : The email address of the sender does not include the alrayan.com domain name, but instead uses “masrsaf-alrayan.info”.

• Urgent call to action: The email conveys urgency by saying, "you need to update your account today for security purposes" to convince you to take action.

• Suspicious URL: The email contains a link that appears to be legitimate, but leads to a fraudulent website. You should preview a URL before clicking on it. If you’re using a computer, hover over the link with your mouse, and the URL will show in the bottom left of your browser window. On an iPhone®, you can tap and hold the link and the URL will appear in a pop-up box. Beware: URLs beginning with "https" can also be used for phishing.

Watch out for scammers who may be able to spoof a phone number so the caller ID reads “Masraf Al Rayan.”

Know that Masraf Al Rayan will not ask you to send money to anyone, including yourself , to "reverse a transfer," "receive a refund," or anything similar. Remember, if a correction is needed, the bank has your account information.

DO NOT share your access code, PIN, OTP or password with anyone who contacts you requesting it. Masraf Al Rayan will only send you a code when prompted by an action that you’ve initiated, such as signing on to online banking, sending money.

If you receive a code to authorize any amount of money (even 0.01QR) to be transferred or another transaction you didn’t initiate, don’t enter the OTP code in the Masraf Al Rayan Mobile® app or share it with anyone, even if they claim to be from your bank.

If you receive a suspicious phone call, hang up immediately, and if you receive a suspicious text, don’t respond. Contact Masraf Al Rayan directly, using verified, legitimate sources such as a phone number on Masraf Al Rayan website or app, before taking any further action. If the caller claims to be from Masraf Al Rayan, call +974 4425 4040 to verify the request.