A Telephone PIN (T-PIN) is a unique 4-digit passcode that AlRayan Bank customers can create to securely access banking services through the Call Center. By entering your T-PIN on the IVR (Interactive Voice Response) system when calling 44253333, you are instantly verified and can quickly access services without additional authentication.

Yes, only AlRayan Bank customers can generate and use a T-PIN. Non-bank customers can still call the center for general inquiries but will not have access to account-related services.

To set up a T-PIN, an AlRayan Bank customer needs any valid card (Debit, Credit, Himyan, or Eqtisadi) and the PIN of that card. This combination verifies the customer’s identity. Once verified, the customer can create a 4-digit T-PIN as a one-time setup process.

It is recommended to call from the registered mobile number for convenience.

Customers with an existing T-PIN can continue using it without any additional steps.

Customers without a T-PIN must set one up. This will soon become mandatory for accessing services via Call Center. Agents will guide unverified customers to create a T-PIN and transfer them to the IVR option for setup.

To register successfully, follow these steps:

1. Call 44253333

2. Select your preferred language

3. Press 1 for AlRayan Bank Customer

4. Enter card number + card PIN for verification

5. Once verified, choose a 4-digit T-PIN (enter twice for confirmation)

Yes. If a customer enters the wrong T-PIN three times, they will be prompted to reset it using the same setup process.

If a mobile number is registered under two different CIFs, the customer must create a separate T-PIN for each CIF. To access services for a specific CIF, they must enter QID or Account Number + T-PIN.

No. The T-PIN is different from your card PIN.

Yes. Customers should never share their T-PIN with anyone, including Bank staff. The Bank will never ask for your T-PIN.

The T-PIN process uses multi-factor verification (card + card PIN) during setup and ensures secure access to banking services.

Any T-PIN is mapped to a particular CIF (Customer Information File). Under a unique CIF number, a customer can have multiple accounts which can all be serviced once the T-PIN is verified. However, if the customer has more than one CIF mapped to a mobile number, each CIF needs its own T-PIN.

Once verified via T-PIN, customers can access the following:

• Check account balances

• Request statements

• Make inquiries about cards and loans

• Access other personalized banking services